TITLE: Parts Correspondent
LOCATION: Peoria, IL
RESPONSIBILITIES:
- Researches, reviews and sources parts for customers, technicians and sales department.
- Performs extensive phone contact with vendors, customers and technicians.
- Adjust stock levels to ensure proper inventory and billing.
- Process orders and bill parts to technician work orders.
- Checks on backordered parts and communicates status accordingly to expedite orders.
- Processes customer, technician, and supplier returns.
- Maintains contact with the public, customers, and other employees for the use of information exchange.
- Performs related duties as assigned or as the situation dictates.
JOB QUALIFICATIONS:
- Knowledge of computer such as keyboard, 10-key, and Outlook.
- Skilled in customer relations via phone skills.
- Skilled in both written and oral communications within all levels of an organization both internally and externally.
- Ability to perform research and utilize multiple sources in order to expedite orders when part not in stock.
- Ability to multi-task, plan and prioritize work, and attention to detail.
- Ability to apply exercise sound judgment and reasoning.
- This position requires a minimum of a High School Diploma/GED equivalent.
- Incumbent should have a minimum of 1-3 years customer service experience
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TITLE: Parts Picker
LOCATION: Peoria, IL
RESPONSIBILITIES:
- Picks parts and supplies to fulfill customer, technician, and van orders.
- Checks supplier parts packing slips and confirms receipt of product in good condition.
- Dates, signs, and forwards all completed packing slips to Parts Correspondent.
- Greets, serves, and picks parts for over the counter parts pick ups.
- Replenishes parts carousel with stock order parts received.
- Participates in keeping the Parts Department working area clean and safe.
- Perform related duties as assigned or as the situation dictates.
- Will handle off loading duties for any dock deliveries for parts department or shop.
JOB QUALIFICATIONS:
- Ability to match, sort and collate information as well as organize data.
- Skilled in customer relations by exchanging information with courtesy and consideration.
- Ability to effectively communicate customer issues and concerns regarding accounts to Warehouse Supervisor.
- This position requires a minimum of a high school diploma/GED along with a minimum of six months practical skills experience.
- Good people skills and verbal communication is necessary.
- Possess basic computer familiarity and knowledge.
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